27 augustus 2009

Ritra Cargo, Solo ā€¦sebuah mimpi buruk

Over zaken doen en alles wat daar omheen hangt in Indonesiƫ zou ik een boek kunnen schrijven, echter wat heeft het voor zin want gedane zaken nemen immers

geen keer. Voor mij is het belangrijkst dat als ik een optelsom maak die positief uitvalt, dus heb ik niets te klagen. Eigenlijk ben ik niet zo een zakenman in de zin des woords, altijd op zoek naar een handeltje, overal tawarren. Ik zocht altijd naar zaken waar de Indonesiƫrs niet zo een echte belangstelling voor hadden, die kocht ik via Chinezen. Met de laatsten kon ik goed zaken doen toen ze eenmaal wisten dat ik betrouwbaar ben en mijn afspraken altijd nakom. Er zijn Chinezen waar ik al 20 jaar zaken mee doe, met die mensen kan ik ook blindelings op grote afstand dealtjes maken.

De laatste maand in Solo was nogal hectisch, ik moest daar de hele boel verkopen en de dingen die mij na aan het hart lagen naar Nederland versturen. Op de verkoop kwamen allemaal Javanen af, wat heb ik een rare mensen gezien, maar vooral werd voor mij bevestigd waarom ik altijd zo een hekel heb gehad aan dat zaken doen met Javanen, dat getawar. Ik liet de mensen biden, ze gingen met een stalen gezicht onder het hoogste bod zitten, of werden kwaad toen ik alles al had verkocht want zij zouden een hogere prijs gegeven hebben. Ook kwamen er mensen gewoon uit nieuwsgierigheid langs, zo konden ze even bij een bule binnenkijken. Ze namen vervelende kinderen mee die overal met hun takjes aanzaten. PotentiĆ«le kopers kwamen terug met anderen, hadden zich opgewerkt tot ā€œmaklarā€. Ik heb me inwendig af en toe rot gelachen, maar heb een hoop tijd vergooid. Mooie dingen heb ik weg gegeven aan mensen die mij na aan het hart lagen of mij al jaren ā€œspecialeā€ diensten hadden verleend. Bleven de spullen over die ik naar Nederland wilde verzenden, boeken, Cdā€™s, dingetjes die ik leuk vond, handelsrestanten, kleding, en mijn archief. Ik heb daar heel wat werk in gestoken om dit goed te verpakken. Terwijl ik hiermee bezig was vroeg ik bij een cargobedrijf waarmee ik al eerder zaken had gedaan een prijsopgave. Toen die mij beviel liet ik deze langskomen. Ik kende de salesmanager, die toen hij langs kwam lekker populair ging doen en bleef heel lang zitten kletsen, terwijl zijn assistent zeer opgewonden werd achter een Playboy. Ik verkocht op dat moment nog een defect noodboek voor een zacht prijsje. De manager calculeerde een prijs die 2.000.000 Rp hoger uitviel dan zijn offerte. Ik ben hier nog per email met hem in discussie geweest, maar werd daar al snel een beetje naar van en besloot ik een ander bedrijf te bellen, dat werd Ritra. Ik had daar in het verleden wel eens zaken mee gedaan ze stonden bij mij bekend als duur maar goed. Ik stuurde een mailtje:

----- Original Message ----- From: "Adi"
To:
Cc: "Juno" >; "Anton Nugroho
Sent: Friday, May 22, 2009 3:07 PM
Subject: Quotation rate to Rotterdam

Dear Mr. Linol,

Thank you for your inquiry to us,
hereby we would like to offer our best rate to Rotterdam asf:

Commodity : Garment/Textile
POL : Semarang
POD : Rotterdam
Service : Door to Port
Rate :

Ocean Freight : Usd 30 / Cbm Min 2 Cbm
Export License : Usd 40 / Shipment
Trucking : Usd 50 / Trip ( 1 - 5 Cbm )
Export Doc : Usd 25 / Doc ( Included PE EDI and COO )
Adm : Usd 15 / Shipment.

Wishing our quotation can meet with your requirement and if any unclear message
pls don't hesitate to contact us.

Best regards,
Adi
Pt Ritra Cargo Indonesia
Solo Branch Office
______________________________________

On 5/22/2009 3:25 PM, londoh wrote:
Maaf Adi

I miss the packing, making a crate which is easier to forward, to be handled bij forklift etc.

The contents are personal goods, like books, clothes, drawings in a list and things like that.

9 gudang garam boxes and a few things in with glass, (figura, maaf lupa kata dalam bahasa Inggis, kamus sudah di pak) which I already have packed in foam.

regards

Lionel

_____________________________________

----- Original Message ----- From: "Adi"
To: "londoh"
Cc: "Anton Nugroho" "Juno"
Sent: Tuesday, May 26, 2009 11:43 AM
Subject: Re: Quotation rate to Rotterdam

Dear Pak Lionel,

Menyambung pembicaraan dalam pertemuan kita kemaren, berikut harga penawaran packing untuk 2 cbm
= Rp 350.000 and fumigation ( ISPM ) = Rp 500.000.
Mohon approval, terima kasih.

Best regards,
Adi

_____________________________________

----- Original Message ----- From: "Adi"
To: "londoh"
Cc: "Anton Nugroho" "Juno"
Sent: Tuesday, May 26, 2009 9:03 AM
Subject: Re: Quotation rate to Rotterdam

Dear Pak Lionel,

Okay Jumat pagi 29 Mei 2009. jam 9.30 WIB kita akan Ambil.
Terima Kasih

On 5/26/2009 12:41 PM, londoh wrote:
Hi Adi,

It's OKay. Jumat pagi semua bisa di ambil

Regards

Lionel
________________________________

De spullen, 9 dozen en drie pakken kwamen snel in Nederland aan, het geheel werd behandeld door een zeer goede agent ā€œEuropa Worldwide Logisticsā€. Gedurende de verzending van mijn barang had ik me steeds enige zorgen gemaakt. Ik had namelijk alles zelf verpakt en zo aan Ritra te Solo afgeleverd. Toen ik twee dagen voor mij vertrek Adi van Ritra sprak deelde hij mij mede dat de dozen waren opengemaakt om te kijken wat er in zat. Ik werd dus door Ritra niet vertrouwd. Op mijn beurt dacht ik meteen ā€œMijn God, wat overkomt mijā€, want ik ben er geen liefhebber van om mij onbekend IndonesiĆ«rs in mijn spullen te laten graaien zonder dat ik daar bij ben. Ik had daar ook nooit toestemming voor gegeven, anders had ik toch niet alles zorgvuldig verpakt en gesloten. Toen ik de dozen opende was het in sommige dozen een puinhoop en leek me het een en ander nat geworden. Het uitpakken kon niet meteen gebeuren. Ik woon in een klein appartementje met weinig kastruimte, die moest stap voor stap gecreĆ«erd worden, dus kostte het uitpakken enige tijd. Toen ik bij de boeken was aangekomen had ik vreemde gevoelens en op het eerste gezicht miste ik er een paar. Ook was er een klamboehaak van een set van twee, antieke haken waar ik op een of andere anier zeer aan gehecht was geraakt. Ik was woedend en mailde aan Adi bij Ritra te Solo


----- Original Message ----- From: "londoh"
To: "Adi"
Sent: Tuesday, July 28, 2009 1:04 PM
Subject: Re: Quotation rate to Rotterdam

Mr. Adi,

Last weekend I emptied all the boxes, and I was very disappointed, not to say angry !!
The boxes have been repacked, you showed me some photoā€™s when this already was done, without my permission. I didn't protest, because it was too late. I had a bad feeling when you told me this, but I had to wait if this was true till I opened the boxes.

First I can tell you that the repacking was done very badly, I put so much work in that, which was spoiled. The papers inside were also damp. But what disappointed me the most that as far as I can see that at least three books went missing, of which two very important ones, about Banten which I needed to write an article. Another book was about Bali a present of my brother. And I could not find one of a set old klambu-hooks. That are things I remember I put in the boxes, I packed in the believe that after the boxes were sealed by me, no one in Indonesia would open these.

Although I had nothing to complain about the transport itself, this leaves a very bitter taste, doing bisnis with you became a bad experience. I will file a complain with Ritra.

Lionel Sluiter.
________________________________

Ik kreeg daar het volgende antwoord op, dat in mijn ogen niet ter zake was, over het stelen werd niet gesproken. Behalve de verklaring die er min of meer op neer kwam dat Indonesiƫrs geen boeken stelen .Ook verklaren dat ik eerst alles zorgvuldig verpak maar ook toestemming geef om alles open te maken, is toch wel behoorlijk gestoord van mezelf.

----- Original Message -----
From: Adi
To: londoh
Cc: Anton Nugroho ; Sriyana
Sent: Wednesday, July 29, 2009 1:09 PM
Subject: Re: Quotation rate to Rotterdam

Dear Mr Lionel,

Sorry to hear that but I would like to clarify about your complain in some important point to get clear picture about all happens asf :

first, permission of checking inside cartons.
before you made a dealing using our service, I already explained about our standard service and procedure.
as i knew you agreed to repacking the goods and after we received your packing list I called you to open the box to make sure all item already stated in packing list ( or not) in order to check any possibility any Dangerous/harmless goods inside box or even prohibited ( then I remembered you said no problem ).

second, discrepancy of goods
finally after we checked there were any discrepancy between your packing
list with actual goods inside box and then we made a new packing list based on the goods inside while we checked ( found it any some items which not listed before and we put it as additional items)
and then before prepossessing custom clearance I met you to asked your Signature
( I did believed you were not only signed but you already checked one by one and then you signed, didn't you? )


third, Standard repacking and customs Inspection procedure
1. If you said our standard repacking was very badly, pls open your mind to
understood for this case you already received ISPM certificate ( Issued
by other treatment provider who have experience for standard packaging )

2.if our packing bad or not standard I believed they would not Issued the certificate.

3. We also showed you some picture about the condition goods inside before we made a repacking (just sealed with tape)
and that time, you did not any comment.

4. Last Suggesting you to pls double check in your custom too cause we believed your goods
had faced any inspected by customs atn your side ( may be they opened your box to inspect ) due to Personal Effect.

over view our opinion
1. if there were any missing/stolen in packing processing, it's really I didn't
understand why only book and old klambu-hooks is missing ( as you knew Indonesian people almost lazy to read books and the second at beginning we did not see any klambu hooks inside box or even stated at your packing list...Pls double check)
Also, On your First Packing List, There are no items as follow:
- Used Shoes, Spoon Cleaner, Ash Tray, Shock
Above items found when we re-packing the goods. If we're not reopen/ re-packaged, all items mentioned will not stated in Documents and it will be big problem if found by Indonesian and Dutch Customs.
If we will cheat, we will leave all items mentioned above since there was not stated in your document. But we're not like that, we're professional. We should stated so between Document and the fact is matching.

2. may be if our staff wanted to steal your goods why not Camera or others that easy to sell and more expensive than a book?
(Found any valuable tools that you did not state again at your packing list but then we made correction for issuing a new one with your approval)

Pls Bear in mind that we did as a Biz professional company (Int'l Freight Forwarding) and has yearsly an experience for handling personnel effect shipment and some export/import shipment.
Also we received your Short Message by mobile phone that shown your great fully thank that you have received already your goods in goods conditions so what was it meaning ?

We are telling you the truth in order to give you any picture and also a fact what we have done with your cargo.

Trust that you have some point clearly and Let's discuss for any assistance that we can give you.

Best regards

Adi
Pt Ritra Cargo Indonesia
Solo Branch Office
____________________________

----- Original Message -----
From: londoh
To: Adi
Sent: Monday, August 03, 2009 6:24 AM
Subject: Re: Quotation rate to Rotterdam

Mr. Adi.

I confirm the receipt of your mail, to my regret it is a long story and most of what you are stating is not to the point in my opinion.

First: ā€œwe received your Short Message by mobile phone that shown your great fully thank that you have received already your goods in goods conditions so what was it meaningā€

Indeed I did and this remains true I was very satisfied with the handling of this transport, that was before I opened the boxes, I had to make space first in my rather small apartment. I only finished this work last week, then I found out a few things were wrong. That is why I send you a complaint. It is rather funny that after I have read your mail that I have the feeling that you consider what I wrote were just lies. A very strange attitude but maybe very Indonesian as they have always difficulties to even think that an Indonesian can be wrong, but in your email you did not consider one second that there might be a problem, no it is a banjir that tells how good Ritra is.

The packing I have done for the biggest part by myself because I have a lot of experience in this, it was not the first time I forwarded something by LCL container and I have learned that I only trust myself when packing. When you came the first time to Solo Baru I was still busy with packing. Do you think I am so stupid to finish this job and seal the boxes if I knew these had to be opened again? I only heard of the inspection after we met when I returned from Kediri. Your inspection and repacking was already done at that moment. How could I not agree this, I just had to accept, no choice, but it gave me a bad feeling. I remember that I told you in simple words about that. I gave you the benefit of my doubt.

About ā€œyourā€ packing, excuse me, most of the packing was done by myself, you were supposed to make crates. During repacking a mess was made out of the contents of the boxes, I did the packing very precise, because I have had many bad experiences in the past. You are right when you say not everything was precisely on the packing list as I made it afterwards. As I understood I had to make a list with every book title, every piece of cloth, every piece of paper that were in the box, that would have given a list of 50 pages, but formally you are right.

As I told you part of the contents of the boxes have been wet, I wonder how this came? The framed Indonesian map I have to throw away ! Many frames had small damage. Yesterday I was looking for another book and that when also missing. So until now there are 4 books and a klambuhook, plus a few things arrived in a damaged condition. It is not a question of money, but things like this bore me extremely, I have put my trust in you and you made a mess of it.

This remark : . ā€œmay be if our staff wanted to steal your goods why not Camera or others that easy to sell and more expensive than a book?ā€ Made me laugh a lot. You seem to know what Indonesians like to steal, you can make a fortune with this information. In the 19 years in Indonesia a lot a things have been stolen from me and there were many items among these of which I never understood why those small hands had to take them. The camera you mention was broken and written off, no value.

To be brief, from your mail I understand that I in my humble position as a customer am completely stupid and wrong to complain to the Great Ritra. ā€œWe are telling you the truthā€ What a stupid attitude!

I remain,

Lionel Sluiter.

Nadat ik alles had uitgepakt bleek erook nog het een en ander beschadigd en verziekt te zijn. Af en toe als ik een boek zocht bleek dit ook verdwenen. Ik had van alles een lijst moten maken waarop de titels stonden. Ik zie nog dat persoonlijke archief voor me, hoe moet je zoiets omschrijven. Ik had alleen maar het aantal boeken op de packing list gezet. Dat was moeilijk te schatten want er zaten ook boeken tussen die waren gefotokopieerd en snel ingebonden, iets dat tussen een archiefstuk en een boek lag. Er zaten twee boeken bij die een geschenk waren, waaronder een heel oude editie van Kartiniā€™s ā€œVan Duisternis tot Lichtā€ die ik van een Dr. Had gehad als dank voor het veerstrekken van allerlei gegegens die hij voor een onderzoek kon gebruiken. Veel van de ingelijste aandelen die ik zorgvuldig had verpakt in hele dikke krantachtige tijdschriften waren beschadigd, door de domme manier van herpakken. Wat mij dwars zit dat dit zonder voorafgaande toestemming is gebeurd, anders had ik toch niet alles zo goed proberen te verpakken. Die Adi praat over allerlei andere zaken, behalve hetgeen waar het mij om gaat.


----- Original Message -----
From: londoh
To : Adi
Sent: Thursday, August 13, 2009 12:55 AM
Subject: Fw: Quotation rate to Rotterdam

Mr. Adi,

First I like to tell you that you are a coward not to answer my mail, you try to be arrogant, but no way.
Second tonight when I was looking for a book that I had since long time, "Door duisternis tot licht" written by R.A. Kartini, an original edition it dissapeared. This book I had in Solo. I keep you responsible for this theft!! Together with a lot of things that dissapeared, went broken or became wet during the transport of my goods. You made a big mess of it !!

You will hear from me and whenever I will be in Solo I am going to have a talk to you.

You are nothing more than an ordinairy thief !!

Lionel
_____________________________

----- Original Message -----
From: "londoh"
To: "Adi"
Sent: Wednesday, August 19, 2009 9:26 AM
Subject: Re: Quotation rate to Rotterdam and the story of theft

Dear Mr Lionel,

Apologize that you have miss-understood about our explanation that actually we wanted to give clear picture and prove about the condition at our side.
We did not blame you at all ( even never though you have been lied to us ) neither showed our arrogant to you , sorry again if looked like it was.

Btw, in order to trace and tracking about the missing goods inside, pls kindly inform us about the condition of outer packing goods such as wooden crate and the cartons, we mean asf:
1. were there any damage/broken of outer wooden packing ?
2. were there any damage cartons ( or any seal tape broken/un sealed properly)
3. was there any damage cartons or outer wooden packing report fm.forwarding warehouse or your customs brokerage at Rtm while you received the goods ?

We are very needing the such info to make investigation to the carrier/Forwarder lcl-consol carrier ( Europe Worldwide Logistics) at both side in order to know the cartons condition while departuring ex.Semarang Seaport and arriving at Rotterdam Port.

For your info that all claim for any damage goods/ missing goods contains, it should be reported to arrival warehouse at Rotterdam directly once cargo rcv so we can investigating accordingly as well as give you the outcome and it should be covered by insurance ( but for this case the cargo did not cover by insurance).

Regarding the book missing, as per beginning we did not know or never knew the all book header since you did not mention specifically.
Inspection at our side was only ensure that there were not any harmful/dangerous/ restrict goods inside randomly so we did not see one per one as this is to follow Indonesians customs procedure and reported to them accordingly before cargo loaded at container in the port.
If we did not do that and once held by the official customs so the cartons and outer wooden packing would be reopened at port, so you can imagine what would be happened with the packing ( outer and cartons ) which it will be more terrible.

We don't have any objection to reopen the file, to get clear outcome and discussing with you about the happens. Obviously We take our position as professional freight forwarder and talking based on all evidence.

We already asked to Forwarder LCL Consolidation as carrier to trace and tracking a report for this goods ( ex.Semarang Port and ex.Rotterdam Port ), at your side we also suggest you to ask to your customs brokerage in order to give you a warehouse report while rcved the goods.

Will revert back to you with the outcome and pls kindly follow our some questions above.

Trust to hv informed you,

Thx/B.Rgds,

Adi
Pt Ritra Cargo Indonesia
Solo Branch Office
_______________________________


On 8/13/2009 10:24 PM, londoh wrote:
The continuing story of missing things,

Today I was looking for a book "The White raja's of Sarawak" just an ordinary pocket but important to me. I could not find it I still had in in Solo.

This is book number 6 that is missing.

Strange since Indonesians only like expensive things

Lionel
______________________________________

Van Adi kreeg ik fotoā€™s toegezonden van de geopende dozen, dat bewijst dat ze open zijn gemaakt

----- Original Message -----
From: "Adi"
To: "londoh"
Sent: Wednesday, August 19, 2009 7:20 AM
Subject: Re: Quotation rate to Rotterdam and the story of theft


Yth Bapak Lionel,

Here below is the file report fm.consolidator carrier about no damage
report for both outer packing and cartons/boxes
*--------------------------------------------------------------------------------------------------------------
Please see email fm our RTM agent as attached.
There's no report fm them indicated that the good under HB/L RROT0906014
was damage*.

OUTTURN REPORT -> Pacific Concord Singapore
l
MV: HYUNDAI BRAVE
CONTAINER: BSIU2311821
ETA: 03-07-09
DISCHARGED: 06-07-09
B/L REMARKS DESTINATION ETD ETA *
RROT0906014 NO REMARKS ROTTERDAM ENA *
===unquoted=====

-----------------------------------------------------------------------------------------------

Also photos that shown once loading at container at Srg seaport.
Other photos shown how you have packed your goods inside cartons and we
repacked as at first open the cartons/box ( even any little bit not same
as beginning).
We are appreciate your personal opinion about us but please be consider
that we have done with all our professional ability to give you the best
service without any mind to cheat or lie to you.

Sorry that for this first service to you, you have not welcome with it.
Trust to have informed you,

Terima kasih dan Best Regards,


Adi
Pt Ritra Cargo Indonesia


_________________________________

----- Original Message -----
From: "londoh"
To: "Adi"
Sent: Wednesday, August 19, 2009 9:26 AM
Subject: Re: Quotation rate to Rotterdam and the story of theft

Mr. Adi,

To be clear, please do understand that my emails donā€™t contain an opinion
but a complaint about the service given by you! For me it is clear that you
are not the right person to deal with your own failure, as you never mention
it in your responses, you are talking about things that has nothing to do
with the unauthorized opening of the boxes packed by me. The stupid
repacking which caused damage to quite a few items and the stealing of
contents out of these boxes. These acts made me suffer great personal losses
especially the disappearing of a few books hat were presents of friends made
me quite angry. I will find another way to contact some-one at Ritra who can
deal with complaints as you are ā€œsalah alamatā€ in this case or I put the
whole story on my weblog and see what happens. I have to think about this as
our contact leads to nothing, itā€™s a jalan buntu. I am happy that my
relation with Google is very good so Ritra Solo will hit the number one spot
in their searching machine within hours.

Regards
Lionel

Dit was dan de klacht die ik had m.b.t. de behandeling van een klacht door Ritra Solo, er wordt aandacht aan allerlei niet relevante zaken gegeven. Dat is nou typisch Javaans. Initiatieven nemen waar niet om is gevraagd nch over is verteld, gaat het mis geen verantwoording nemen, nee erger nog glashard ontkennen en doen alsof de klant gek is, gezichtsverlies is immers het ergste dat er op deze wereld bestaat, daarvoor lieg je alsof het gedrukt staat. Toch wel frappant dat dit geschiede na mijn terugreis uit Indonesiƫ en een nare smaak nalaat wat betreft het zakendoen in dat land. Ik heb dit echter zo vaak meegemaakt. Zoveel werk in het verpakken gestoken met dit als resultaat...bah...en nog eens bah!!!





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